Cisco on Cisco

It’s almost time for Cisco Live! Cancun. ¡Qué emoción! In just under three weeks, IT professionals across Latin America will be united in Cancun. We, the IT Millennial Team, are looking forward to joining the fun in Cancun. We have many activities planned including creating event recap videos…

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playb…

My previous blog about science, technology, engineering, and math (STEM) highlighted examples of how Cisco IT is supporting STEM initiatives through mentoring, IT training, and job programs with schools in local communities. Here I’d like to spotlight the Boys and Girls in Leadership and STEM progra…

Someone at a meeting recently told me how cool it was that big data was finally moving out of the early adopter phase. He’s lucky I wasn’t drinking a beverage at the time, or he might have ended up wearing it. I’m accused of being sort of a unicorn when it comes to the Big Data eco…

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. …

Sharing IT stories is the backbone of Cisco on Cisco, and architecture is the backbone of IT. What happens when you outsource ALL of your IT, including the architecture? Sure, it may sound like a good idea, and there definitely are positive aspects to outsourcing some parts of IT; but when you lose…

Fostering science, technology, engineering, and math (STEM) education is a business imperative for Cisco. STEM careers are an important element of Cisco IT, and factor significantly in growing our diverse pool of talent and maintaining competitive advantage. Cisco IT supports several company STEM in…

One of the hardest things for a company to do is to embrace new technology and manage it in line with company policy. At most organizations, users are generally told not to access certain company data on certain devices, but they go around security controls because efficiency and convenience outweig…

Dear Contact Center Marketing Director, I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a…