operational excellence

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playb…

I am fortunate to have the opportunity to attend the Courts Excellence in a Changing World conference in Dubai, UAE this week.  Hosted by the International Association for Court Administration (IACA) in association with the Dubai Courts and the DIFC Courts as host judiciary. This event in Dubai is t…

Operational process and governance, as I discussed last month, is “Domain 10” in the Cisco Domain Ten(SM) model for data center transformation.  It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that…

So, with this blog, the end of my Cisco Domain Ten(SM) journey approaches.  Starting back in December, I’ve now covered each of the ten domains in our Cisco Services’ framework for data center transformation. A few weeks back, I discussed some of the challenges you may face in Domain 9: Security and…