Internet of Everything (IOE)

The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making the…

After a whirlwind week in Tokyo, it’s clear that Japan – the world’s third largest economy — is embracing the potential economic value of the Internet of Everything (IoE). For Japan, we estimate an IoE opportunity of $870 million over the next decade (out of a global economic value of $19 tril…

The Internet of Things opens up a wide range of possibilities for businesses, especially in the context of an increasingly mobile workforce and primarily mobile customers. To distill down which aspects of IoT are meaningful for business, I joined panelists from Google Enterprise, AnyPresence, and Op…

We listen to our customers all the time, and what they have been telling us about cloud security over the past 18 months is intriguing. There was a time when IT security leaders were clearly uncomfortable about the idea of trusting remotely delivered security; discussions about cloud security would…

Automation experts are planning to attend SPS IPC Drive, the largest electrical automation event in Europe, which takes place in Nuremberg, Germany, November 25 to 27. Following the very positive experience of last year, Cisco has a significant presence at this event, focusing on the theme “Internet…

We are living in the age of the “supertasker.” At Cisco Live Cancun last week, I polled our audience and asked, “How many devices are you connected to at this moment?” The majority of the audience held three or four. However, some still had their hands up at five and six devices. Supertaskers are em…

You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your financial state, the climate in which you live (and may hope to escape for a time), and past travel history. These con…

Call me an optimist. We are fortunate today to watch the dawn of the Digital Experience era as the world becomes digitally more and more connected. Consider that there are already 3 billion of us connected to the Internet. Imagine what the next 4 billion can help us do as they connect. Even greater…

These days, it’s hard to keep up with the flood of cool technology and cutting-edge products coming to market. It used to be my passion; now it’s also become my career. Turns out, all those hours on Reddit and TechCrunch were a good investment after all. As a member of Cisco’s Internet of Everything…