Hans Hwang

The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making the…

Our customers join us at Cisco Live conferences around the world to hear how we can help you tackle the most important technology trends. Cloud, security, mobility and programmable networks are all driving different business models and compelling opportunities. The top questions we hear from you are…