collaboration

Anyone remember The Jetsons or Jetson’s reruns?  I loved Rosie, the Jetson’s robot assistant.  I dreamed of having Rosie clean my room and bring me snacks.    While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collab…

It all started with an idea: what if we could bring students from different schools in different parts of the country together to discuss civil rights issues? After all, an issue that affected the whole country surely deserves a broader perspective than from just one school. So here in the Rochester…

You can think of collaboration tools—messaging, meetings, calling—as the central nervous system of the modern organization. But traditional collaboration platforms, with their disparate applications, interfaces, and delivery models, have often been complex and frustrating—both for end-users and the…

I have never shied away from talking about Cisco’s commitment to interoperability, and here we are in 2016 and we are still talking about it? Haven’t we learned anything from the mobile phone industry? I don’t ever hear Samsung and Apple talk about how their phones can call one another. That’s table…

Recently there has been a lot of buzz in the news around people getting fed up with enterprise messaging applications. This began with a well written and widely read article in Medium titled, “Slack I’m Breaking Up with You.” A twitter hashtag called #slacklash started to rise in usage. Others jumpe…

Whether it’s spring, summer, or fall, it’s always a good time to look for fresh ideas. Stocking up on inventory and designing visually compelling displays are important. Even more important is the technology you incorporate to engage with your employees and customers. “The key to retail success is u…

Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were present, but some former industry powerhouses were…

In today’s world of digital disruption, the customer experience is king and end-users are becoming sovereign decision makers who select their own portfolios of collaboration and content sharing SaaS tools. This pattern is driving tremendous innovation in the market and exponential growth for dozens…

It’s an exciting time to be at Cisco. The pace of innovation and change is astounding, and we’re barely beginning to scratch the surface. And I’m saying this coming from a fast-moving startup environment just 10 months ago. Many of you are already using Cisco Spark and Tropo APIs to spin up amazing…