collaboration

Ochsner Health System is Louisiana’s largest non-profit, academic, healthcare system. In the past ten years, they’ve grown from one hospital to 28 owned and affiliated hospitals, 50 health centers, a fitness chain and more. They employ more than 17,000 employees and over 1,000 physicians in over 90…

I have worked in the communications industry for over 20 years and never before have I been so excited by the amount of change I am seeing. Change can be scary, but it also brings new opportunities. One of the topics I hear about most is new business models enabled by digitization. It seems that eve…

#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re discussing Meraki with Simon Tompson. Get the Podcast Listen to this episode Download this episode (right-click on the episode’s download button) View this episode in iTunes Cisco Guest Simon Tompson (@Meraki…

My wife and I recently ordered some clothes online for our children. My youngest son was particularly excited about a Marvel Avengers t-shirt he’d picked out. Imagine his disappointment when the order failed to arrive! After several days and several email exchanges with the online retailer’s custome…

I’m in Vienna this week at the Pioneers Festival, which describes itself as “the epicenter of innovation.” Surrounded by 2,500 technology pioneers, including 500 of some of the world’s most promising early-stage startups, I definitely feel the seismic disruption all around me. I can’t think of a bet…

Most of us use video in personal and enterprise interactions, but how is video doing in contact centers? We are seeing growth in video as a channel within customer care world, both based on recent reports and deployments by Cisco customers. I think that’s good news. Dimension Data’s 2016 global cont…

Years ago, my family got a Roomba—we all watched wide-eyed as the robot vacuumed up crumbs, bumped into walls, magically “knew” when the whole room was done and docked itself to charge. Wow! The initial wow wore off after a few uses, but the device continued to delight: My young son giggled with gle…

“Can drones save lives?” It’s a question that many outside the drone industry might find startling. Much of the general public still perceives drones as being deployed primarily for aerial surveillance or attacks in times of war.  This view was certainly reinforced in the recent movie, “Eye in the S…

Workforce management is one of the most vexing challenges an organization faces. But it also presents one of the greatest opportunities. After all, people are our greatest assets. In fact, 64% of private sector digital value at stake is tied to people and connections. So, why are so many neglecting…