Collaboration

Imagine traveling to dinosaur digs alongside archeologists. Going on safari with biologists. Exploring outer space with NASA scientists. Collaboration technology helps expand access to education. With it, schools have the ability to reach more students. Using video, online instruction can be as ef…

When I think of the contact centers I visited in the 1990s, I remember walking into an open area where the agents worked. I noticed all the brightly colored sticky notes that dotted their workspaces. At the time, I thought it looked like chaos. But, in reality, that is how contact centers managed in…

Cisco and Google, two strategic technology partners to 21st Century Fox, announced a new era of the partnership on the future of collaboration. Paul Cheesbrough, CTO at 21st Century Fox, interviewed me and David Thacker, Vice President of Product Management at Google, to find out more about the anno…

If you’re like me, when you’re mobile and want to interact with a brand – for any reason – you want to do so quickly. Even if you have an app for the brand you want to engage with, you prefer fewer steps to get in touch.  And many of us want these interactions to be messaging-based with the tools we…

What’s new with Webex? A whole lot. Starting July 27th, you’ll see a new look to Webex Meetings and Webex Events, designed to make your meeting experience easier than ever before. There’s a new desktop app, which replaces Webex Productivity Tools  and brings not only a new look but also new capabili…

As my colleague Damien McCoy wrote recently, Webex Teams is much more than just a rebranded Cisco Spark app. If you used the product for a while, you’ll be the first to agree. We’re revamping the user experience. Colors are changing. Layouts are different. Tools streamlined. And more features are co…

I had the pleasure of attending my first Cisco Live event in Orlando last month. There, my Cisco colleague Andy Johnston and I shared an overview of the cloud unified communications market to a standing-room‑only audience. We described how the combined strength of the Cisco and BroadSoft calling por…

If you’ve been working long enough to remember upgrading from a desktop computer to a laptop, or even from a wired connection to Wi-Fi, then you won’t need me to point out that the way we work is changing. The office workplace has transformed from rows of cubicles that we occupied for set hours each…

Think back to the first day at your first job. If you’re like me, you woke up early, gave yourself extra time to get to the office in case of traffic, and arrived ready to hit the ground running. You spent your first day getting your badge, meeting new colleagues, and setting up your computer. Somet…