user experience

Attend Cisco Sessions at Gartner IT Operations Summit IT leaders from all over are traveling to Orlando, Florida to attend the Gartner IT Operations Solutions & Strategies Summit, May 8-10, 2017.  The theme, “Beyond Business as Usual: Increase Relevance, Engage Change,” perfectly captures the te…

Welcome DevNet Create Being social and digital first, it’s really #DevNetCreate to me – who doesn’t talk in hashtags? What an exciting time where a big shift continues toward application development and how apps are changing the world. Application developers are no longer confined…

I was just in Austin, Texas, at SXSW. While there, I spoke at Cisco Spark Haus about the Cisco design language – and how magic happens when California meets Norway. I’m often asked about our approach, so I thought I’d share some of my Texas conversation. The baseline question I get is: What do…

Cisco IT leaders recognized in early 2013 that employees were having amazing interactions with the devices and software they were using outside of work. Technologies like the iPhone, the iPad, and Gmail were rapidly becoming integral to their lives. Meanwhile, the tools and technologies that they us…

When we talk about user experience (UX), we raise the importance of better UX design and a better user interface, along with the ability for us to make UX pervasive. What we’re really trying to establish, the bottom line, is a cultural change as to how we approach these priorities. How can we make p…

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. In the last post in this series, Rowan wrote about revolutionizing enterprise communications through the cloud to deliver amazing experie…

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playb…

Guest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in browsing sessions on its 3G network. The service provider admitted it was using a solution to help customers keep…

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. …