PBX

February 17, 2020

COLLABORATION

Saying “Yes” to Workplace Safety: How UCM Customers Can Become Compliant with Kari’s Law and Ray Baum’s Act

Unified Communication Manager Evolution Blog Series The evolution blog series focuses on the latest developments of Unified Communications Manager, what’s new in the latest versions, the best functions and features that clearly demonstrate the value of upgrading older versions, whether that…

December 19, 2018

COLLABORATION

Planning a Cloud Communications Migration: Access Network & Service Assurance Options

This is part five of a seven-part series on how IT managers and communications service providers (CSPs) can work together to simplify their migration of premises-based communications to the cloud. This blog post follows “Planning Your Cloud Communications Migration: Navigating IT Priorities and LAN/…

December 13, 2018

COLLABORATION

Planning a Cloud Communications Migration: Navigating IT Priorities & LAN/WAN Management

This is the fourth blog in a seven-part series on migrating business communications services (e.g., Business VoIP and Unified Communications) to the cloud. In our last post, “Simplify Your Migration – Private and Public Cloud Solutions,” we reviewed why IT planners and communications service provide…

December 10, 2018

COLLABORATION

Simplify Your Communications Migration Options: Private & Public Cloud Solutions

This is the third in a seven-part series on migrating business communications services (e.g., Business VoIP and Unified Communications) to the cloud. In our second blog,“Take the risk out of cloud calling: cut-over & migration planning,” we reviewed why IT planners and communications service pro…

November 2, 2018

COLLABORATION

Take the Risk Out of Cloud Calling: Cut-Over & Migration Planning

This is the second in a seven-part blog series on migrating business communications services (e.g., Business VoIP and Unified Communications) to the cloud. The first blog, “Removing the Risk & Mystery from Cloud Migration,” focused on business risks for cloud migration and how communications ser…

November 1, 2018

COLLABORATION

Removing the Risk & Mystery from Migrating to Cloud Communications

This is the first of a seven-part series on migrating your communications to cloud.  The complexity of migrating communications to the cloud is holding up modernization. Despite the apparent “inevitability” and benefits of cloud-based communications, the majority of businesses still operate premise…

February 20, 2015

PERSPECTIVES

Software Defined Contact Center

If you are a technology professional, then chances are that you are aware (maybe to the point of annoyance) that everything is getting defined in software these days. We have Software-Defined Networking (SDN), Software-Defined Data Center (SDDC), Software-Defined Storage (SDS), and the list goes on…

January 22, 2014

INSIDE CISCO IT

Migration – How did Cisco IT get from Legacy PBX to Unified Communications?

There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspe…