IP telephony

This past week, the Republican National Convention took place in Cleveland and on Monday, the Democratic National Convention will kick off in Philadelphia. During this time, both cities are transformed, with thousands of political leaders and eager participants flying in from around the country to c…

If you are like 72% of organizations globally, your network still has some or all TDM and/or analog endpoints according to Nemertes Research. This is an astounding fact. Almost nowhere in the industry (including in this blog) do people talk about time division multiplexing (TDM) anymore. What’s more…

If you like the idea of Cisco Spark, you will love it with Cisco Spark Hybrid Services. On its own, Cisco Spark is a compelling tool: I can message, meet, and call and get my work done with all my teammates. Pretty cool. But, not everyone or everything is in Cisco Spark. So to be really compelling,…

I’ve noticed that many business clichés have been invading my language. I’ve been trying to be proactive in curbing the habit. Needless to say, it’s not working. So instead of trying to cut back, at the end of the day I’ve decided to push the envelope and give 110% to using as many as possible in th…

Customers spoke. Cisco listened. And innovated. Simplicity has always been a pain point for video collaboration systems. The new DX and MX systems leverage the same interfaces and are available at price points that make video more accessible for any size company. Combined with Intelligent Proximity…

There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspe…

Cisco employees are moving towards a mobile collaborative office environment – within the workplace. We sit where we like and log into the nearest phone, using extension mobility. But when we traveled to different Cisco offices around the world, we couldn’t log in to the Cisco IP phone:  extension m…