ISDN
Software Defined Contact Center
If you are a technology professional, then chances are that you are aware (maybe to the point of annoyance) that everything is getting defined in software these days. We have Software-Defined Networking (SDN), Software-Defined Data Center (SDDC), Software-Defined Storage (SDS), and the list goes on…
SIP Trunking: Less Cost, More Services
Voice over IP for business telephony is old news. But when business enterprises like Cisco connected to the outside world, they still used old-world technology. In the past two years Cisco IT has migrated its big connections to the outside world to Session Initiation Protocol (SIP). This move has s…