Jobs to be Done (JTBD)

We learned in the first post of this blog series how service providers (SPs) can use the Jobs to be Done (JTBD) framework to better engage with their customers and achieve superior results. In this post, we look at how JTBDs are applied for the Cisco Webex suite. We look at key elements of JTBD cons…

Service providers (SPs) are in mid-transformation. No news there!  SPs are: Adopting digital methodologies to iterate the commercialization process and speed time-to-market. Expanding their offer portfolios, moving up the stack to include complementary value-added managed services. Shifting to clou…