IT management
Cisco Live Program Inspires IT Managers to Drive Relevancy and Innovation
Five years ago the IT Management Program at Cisco Live had about 100 attendees. At this year’s event in San Francisco, there were more than 550 participants. And their enthusiasm was palpable. Cisco’s homegrown IT Management Program focuses on practical knowledge and insight about industry hot topic…
Discovering and Managing your Office Personalities
One of the fascinating aspects of being an IT manager of a distributed company is discovering the office personalities. Not people personalities like “the office joker”, but how each office itself has a personality of its own. The challenge of managing technology in these environments is learning th…
Introducing the Cisco IT eStore and a Service Catalog for BYOD
Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device. As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different inte…