collaboration

June 30, 2015

COLLABORATION

Small Business – Make it Big with Positive Customer Experience

Last week, I had an opportunity to attend an event for small and medium-sized businesses. It was an amazing experience. The business leaders there shared a passion for their solutions and a desire to take their companies to the next level and “make it big”. In a technology-enabled world, the feature…

June 29, 2015

COLLABORATION

In Search of a Good Popsicle Story

My grandmother, now eight years passed, used to tell the best stories about Vietnam. I remember one about my grandfather who wooed her with a popsicle on one of his early visits. In the incessant heat of a mid-1940s Hanoi summer, this was a feat of magnificent proportions. But it would be rude to ea…

Cisco Live Hosts Enhanced Cisco Collaborative Operations Solution Demonstration

Cisco Live excited many delegates this year, and one of the highlights was the World of Solutions. “Only Cisco could pull this off” one delegate mentioned on Social media (#CLUS). There was an even stronger sense of confidence that Cisco was relevant to many industry verticals this year. The Industr…

June 23, 2015

COLLABORATION

How Cisco Scored a Spot on TWiST

If you don’t know about the podcast series, This Week in Startups (TWiST), hosted by my friend Jason Calacanis, it’s worth checking out. Jason is a legendary investor and media mogul who has his fingers in every part of the tech industry. Each week, he brings CEOs, business founders, venture capital…

June 23, 2015

COLLABORATION

Should I Use Cisco Spark in my Contact Center?

It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my team…and I’m still learning. My focus and passion at Cisco is customer-care technology. I’m always thinking about how to apply new collaboration technologies to customer…

June 19, 2015

COLLABORATION

Cisco Spark: Room for Everyone

My mom…one of the best moms out there in my book.  She plans our fun family reunions, plays a mean game of golf, and keeps a busy household in order.  And she’s also a successful businesswoman with a very full plate.  She runs marketing and advertising for a small business and is an active member of…

June 17, 2015

COLLABORATION

Gartner Recognizes Cisco as a Leader for UC for Midsize Enterprises

Cisco positioned highest in “ability to execute” among Leaders in the first ever Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Many midsize organizations are seriously exploring solutions to replace maxed-out, expensive-to-maintain, and/or end-of-life PBXs…

June 17, 2015

COLLABORATION

The Modular Enterprise

Just before setting off for Cisco Live I heard an economist on the radio talk about the relative performance of leading countries. The key measure was productivity: GDP per worked hour. Certainly historic outcomes are important but they do tend to provide a historic view. As we accelerate into the d…

June 16, 2015

COLLABORATION

Can Your Customers Name Your Brand in Three Notes?

Drummer Bernard Purdie has played on over four thousand recordings in his fifty-year career. The self-proclaimed “Hitmaker”, he has recorded with Steely Dan, B.B. King, Hall and Oates, Miles Davis, and Louis Armstrong among many others. Included in his many contributions to music is his famous half-…