Partner

New research by Salesforce finds that 80 percent of customers say the experience a company provides is as important as its products and services, and a majority indicate their expectations for the companies they do business with are higher than ever. Welcome to the experience economy — it’s an…

Foreign hackers target U.S. infrastructure every day—constantly coming up with new tricks and tips to get around aging security systems. Highlighting the importance for October’s recognition as Cybersecurity Awareness Month. But, even with continued education and awareness around security, agi…

Around the world, those fans who are obsessed with the sport of soccer learn the importance of teamwork at an early age. From forwards to midfielders, defenders and goalkeepers, every position takes the field at the same time and everyone has an orchestrated role in making that all-important goal ha…

Travelers these days lean on their phones to get them where they need to go—both before and after they step foot on any mode of transportation. They check their travel schedule, find places to eat and shop, check the local weather, and order transportation. Cloud4Wi says… The Italian State Railways…

Do you remember the first time you saw a targeted ad based on your online behavior? I do — I was surprised, impressed and slightly concerned.  Now, these experiences are so common you may not even notice them. In today’s digital world, businesses use data every day to increase cross-sell oppor…

Today’s workplaces don’t exist in one place. Companies are spread out across the world, with employees and teams working across geographies. But collaboration tools are helping teams catch up from afar. Allowing you to meet face-to-face across time zones as easily as across the office, without the h…

Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them and even emulate them. From what I’ve seen, there’s an elite group of companies whose reputation for customer retention is exceptional, but few…

I recently purchased a vehicle for my wife. We searched online, we test drove, and we anticipated the “nice car smell.” During that process it made me think of multi-partner ecosystem we have built and are building in Industries. You see when I went to the car lot, I expected to see a car, not just…

College can be hard for some students. Between a new campus, new friends, and a new busy schedule—there’s a lot of pressure.  It can be too much, especially straight out of high school. And because of the stress, some students end up dropping out. Colleges across the US recognize this as a major pro…