Financial Services
Understanding Your Customers – Cisco FSI’s Key Takeaways From Retail Banking 2014
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year’s conference focused on the issues that bankers must de…
What the Internet of Everything Means for Insurance
Moving to one-to-one relationships: It’s incredible to think about the impact and influence. Cisco predicts $14.4 trillion of value will be “at stake” over the next decade, driven by “connecting the unconnected” through the Internet of Everything (IoE). IoE triggers a 19 trillion dollar global…
Turn Big Data into Insights and Opportunities with Data Virtualization
IoE and the Insurance Impact The Internet of Everything (IoE) and its impact on financial services and more specifically, insurance, is at its infancy. Many other industries are already taking advantage of data coming from historically non-communicative devices to make changes to processes, automate…
Wrap-up: Cisco at HPC for Wall Street
We recently returned from another great experience at the High Performance Computing Linux for Wall Street event in New York on April 7, 2014. This year’s 11th annual HPC conference focused on big data, HPC applications, data centers fabrics, cloud economics, low latency and how these technologies a…
Open 24 Hours: Bringing the Full Capabilities of the Branch to Digital Channels
In my previous blog I introduced the series with the idea that financial services firms are now being expected to operate and be “Open 24 Hours.” Underlying this is the transition from the physical business model to the digital business model. This principle can be built upon by exploring the factor…
Delivering a Next Generation Customer Experience – Cisco at CDM’s Customer Experience Summit
We had a wonderful time at CDM’s Customer Experience Summit in Chicago, IL last week. CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. At the event, we gave the op…
Mayday for Insurance and Financial Services
According to Wikipedia, “mayday” is an emergency procedure word used internationally as a distress signal in voice procedure radio communications. It derives from the French expression “venez m’aider“, meaning “come to help me.” Most recently, the term has been used to…
Virtual Bankers Save Hours and Dollars
We are looking forward to an exciting 2014 where many are predicting this is the year of the Internet of Everything. We foresee this trend affecting the banking industry as well. As most consumers get connected using their latest version of a smartphone, mobile tablet, or gaming system, these techno…
The New Price of Attracting and Retaining Insurance Customers
The insurance industry is facing a massive evolutionary shift driven by competition and changes in consumer preferences. The competitive battle is easy to see, as insurers delve out billions in advertising and marketing expenditures in an effort to attract and retain customers, while maintaining top…
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