Digital Transformation

The high performance, ruggedized design and multiple transport options of Cisco’s IoT gateways have delivered high value business outcomes ranging from increased operating efficiency with remote asset management to new customer experiences from Wi-Fi services onboard public transportation. Yet, seve…

We are excited to announce the completely refreshed Cisco Enterprise Agreement (EA), passionately built from scratch for our customers. Customers are telling us they want a simpler way to consume technology. They need to easily manage software, respond to consistent changes, and get the most value f…

With today’s announcement of the Cisco Enterprise Agreement (EA) we’re changing the way our customers purchase, deploy and adopt Cisco technology. This is another big step forward as we continue to evolve our software business strategy to make it simpler, easier and more rewarding for customers take…

Another day, another hack. It seems like every time we turn on the news, we are hearing about another company that has been breached. Hackers are not going away and are getting progressively sophisticated as companies struggle to equip their security teams with the tools and expertise to protect the…

Over the last decade, technology and digital transformation have entered our world and dramatically changed the way we work. While the days of in-person workplaces aren’t quite a thing of the past, remote and geographically-dispersed teams and workers are commonplace today. As this trend toward work…

I regularly meet with customers – current and future – about their IoT initiatives.  We discuss their successes, their struggles, where they are frustrated and where they are delighted.  Very few have any problem telling me exactly what they expect from Cisco in IoT, and it usually has a common refr…

Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want to…

Next week we kick off the fourth IoT World Forum in London (IoTWF), Europe’s fast-growing technology capital. IoTWF is my favorite event.  The opportunities that IoT creates, the sheer creativity and innovation that it opens up, and most of all, the great people committed to it, not only inspi…

If you are a part of or even peripherally connected to an IT organization or managed services provider, you probably hear the word “transformation” daily, perhaps even more frequently.  Like other well-worn terms such as “Digitization,” “DevOps,” or “Agile,” transformation can mean a lot of differen…