digital technologies

Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want to…

Digital transformation is creating new business models, new customer experiences and improving workforce experience. It is changing the way we work, live and play. It involves connecting millions of endpoints and disparate types of data sources.  In the digital era, businesses are becoming more dyna…

One of the things I really value in both my work and personal life is creativity. I always challenge myself and my team to do things differently, in a better way that will inspire others. I’m lucky at Cisco to be surrounded by innovative people and technologies that help us bring creative ideas to l…

Through the use of digital technologies and innovation, Cisco enables cities to become Smart+Connected Communities that help to improve its citizens’ quality of life. One particular urban locale that is helping to set a great example of this is right here in the United States. Kansas City, Missouri…