collaboration
Midland County, Texas Builds Library of the Future
What happens when libraries transform from traditional, quiet places to engaging spaces that inspire learning? The old perceptions of libraries are swept away and energized by interactive, connected learning for the entire community. That’s exactly what the strategy is at the Midland County Library…
Midland County, Texas Builds Library of the Future
Technology is a wonderful thing, at least in my opinion; especially when it’s used to inspire creativity, knowledge and to make learning fun and interactive. New and interactive technologies inspired the Midland County Library in Texas to change people’s perceptions of what a library can and should…
Understanding Today’s Customer: How Data Mining Can Help Insurers Increase Customer Satisfaction
Imagine a customer calling their insurance provider and reaching a representative that has never spoken with them and is unfamiliar with the customer’s claims history or company policies. That doesn’t sound like a good experience. Now imagine after a quick verification from the customer, the same re…
A Six-Part Series: Transforming Higher Education in the US – Recommendations – Part 6
This six-part series focuses on transformation of the traditional higher education system in the United States. Read parts 1 through 5 on the Cisco Education Blog. Part 1: The Need for Change Part 2: Shared Challenges Part 3: Navigating Culture Part 4: Modernizing Teaching and Learning Part 5: Sc…
Innovation is Standard at Idaho Education Network
For the last four or five years, I’ve watched as the Idaho Education Network (IEN) has implemented and reaped the benefits from their distance education program and use of video conferencing, or telepresence. To this day, they continue to improve on success, and during a session at ISTE 2013 last we…
Government Roundtable at Cisco Live!
Tomorrow at Cisco Live!, I will be moderating a roundtable discussion featuring four government thought-leaders: Matt Benefiel from the Ninth Circuit Court Florida Rob Fields from the Florida Department of Highway Safety Jorge Pazos from the City of Melrose, Massachusetts; and Chief Warrant Officer…
The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch
In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the knowledge and interaction they receive upon entering a…
Open Source in the Network
Join me and my good friends Dan Frye and Jim Zemlin, Tuesday June 18th at 8:30 am Pacific, in a webcast as we discuss open source, networking, communities and projects, the opportunities entailed, the win-win-win model (or win-cube model as I like to call it, for the Authors, for the Community and f…
Email and Calendaring Social Community Decreases IT Support Caseload
In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since i…