banking

Many years ago, my family used to drive to our local community bank to cash checks, make deposits, and pay bills. My grandmother would wait in a longer line to see her favorite teller. My grandfather developed a close relationship with the loan officer, who also helped several family friends buy a c…

One of the biggest frustrations in the financial services industry for both customers and employees are the multiple channels, handoffs, paperwork and processes that it takes to complete a complex transaction such as a new account opening, mortgage, insurance claims processing, etc.  From a customer…

As long as there have been banks, there have been bank robbers. In the past, bank robbers may have held up bank tellers at gunpoint. Today, threats are less visible—but just as frightening. This weekend’s massive ransomware attack demonstrated just how pervasive, far-reaching, and devastating a cybe…

In the world of finance, trading requires fast decisions and reaction speed is of the essence. So when Bellevue Group started to feel the ping of performance degradation in its VDI environment it knew it had to find a solution. Researchers in the trading department work with sophisticated spreadshee…

Would you trust your money to a bank if it had no vaults and no guards? Of course you do. You do it every day. With the digitization of banking and other financial services, customers cannot see all the defenses being used to protect their assets. There are no alarms nor armored cars, it is all 0’s…

In a world of roboadvisors, mobile payment apps, and automated processes, do people still matter in banking? I believe the answer is a resounding “Yes!” In fact, as agile, online “fintechs” continue to challenge retail banks, I see people as more of an advantage than ever. After all, those online-on…

Suppose there is a treasure at the top of a mountain worth $405B. It is more than one person alone can carry back down the mountain, and you have a chance at that treasure. Many people want the treasure and will work hard to get to the top to claim it.   All you have to do is make a plan on how to g…

According to our latest economic analysis, there’s $405 billion in Digital Value at Stake in Retail banking from 2015 to 2017. In 2015, financial services institutions captured only 29% of the potential Value at Stake. There’s a lot on the table and disruptive new market entrants like FinTech startu…

Today’s bankers have no shortage of headaches. Agile “fintech” challengers, tech-savvy customers, complex compliance demands, legacy-burdened IT environments — all conspire to keep them up at night. But there is great news for retail banks — as Cisco has outlined in a new research study, “A Roadmap…