analytics

Contact centers have always been awash in data and data crunchers. But based on progress in data science, there is a renewed focus on analytics and how you can use it to differentiate your customer engagement strategy. When competitors offer similar products and use comparable technologies, your cus…

Join me at the ARC Industry Forum Europe 2015 –  March 4-5, Amsterdam, The Netherlands – where this year the theme is ‘The Information Driven Enterprise in a Connected World’. “New and emerging technologies such as the Internet of Things, predictive analytics, wireless,…

“May you live in interesting times,” the old saying goes. With its explosion in intelligent connections, the Internet of Everything makes this one of the most exciting times to be alive — ever. But you already knew that. The real fun begins when we consider that as dynamic as technology change appea…

Normally the site of rival match-ups, Cisco’s cloud-hosted, analytics solution Mobility IQ is turning stadium environments into the newest place to gain visibility into mobile traffic like never before. With advanced insight into Wi-Fi, 3G and LTE network activity – all in real-time – service provid…

With Cisco’s cloud-hosted, analytics solution Mobility IQ, retailers and their partners can now gain invaluable insight into their customers’ “showrooming” habits, understanding more about why customers browse in-store – but buy online. This breakthrough solution is making it easier to capital…

We’re here in Barcelona for the opening of Mobile World Congress 2015, and the energy is palpable. I have to say I’m pretty excited myself as Cisco unveils a new way of doing business with our service provider customers: Cisco Mobility IQ. Mobility IQ changes the conversation from what the network d…

It’s been a busy couple of weeks for us in big data land. One thing that struck me is how much we learned about the big data and analytics space after hours at Strata Hadoop, and sometimes that can be just as exciting as what we learn during the sessions. I have a couple of videos I like to share wi…

Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has eroded. What’s more, according to a Cisco survey of 7,200 banking customers in 12 countries, four out of five cus…

In the Internet of Everything Era (IoE), analytics will occur throughout the network—from the edge, to the core, in the cloud, and everywhere in between. Cisco is uniquely positioned to deliver intelligent networking infrastructure that acts as a flexible data plumbing footprint and control plane, g…