SP360: Service Provider

As consumers, we gravitate to any retailer that personalizes our experience. Netflix and Amazon did it with recommendations and others are following suit. My twelve-year-old son and I recently got new Garmin smart-watches for Christmas – the Forerunner 620 and 630. We created workout plans, set our…

You can think of collaboration tools—messaging, meetings, calling—as the central nervous system of the modern organization. But traditional collaboration platforms, with their disparate applications, interfaces, and delivery models, have often been complex and frustrating—both for end-users and the…

There is a battle for mobile video viewers going on now. In North America alone, one operator offers their subscribers free streaming video without charging against their data plan. At another service provider, they enable companies to sponsor the data plans for subscribers to encourage a strong adv…

Last week, in Part 1, I blogged about the bizarre association of queues at my local ski centre and unreliable access to cloud payment services. Being located in an area of poor internet provision, the resulting unreliable and slow access to cloud services means that credit card payments process slow…

In today’s world of digital disruption, the customer experience is king and end-users are becoming sovereign decision makers who select their own portfolios of collaboration and content sharing SaaS tools. This pattern is driving tremendous innovation in the market and exponential growth for dozens…

CableFAX just gave us the good word that our own Conrad Clemson is officially a Most Innovative Person in Multiscreen. If you don’t know Conrad, here’s the top line: He runs our Service Provide Video Software and Solutions group, as Senior VP and General Manager. Conrad leads a global team focused o…

I have just returned from a very interesting and jammed-packed week at Mobile World Congress 2016 in Barcelona. For the first time ever, over 100,000 people and 2,200 plus vendors attended this year’s premier technology festival. Much has changed in the industry over the last year since I reported m…

Mobile World Congress (MWC) continues to set records for attendance with 101,000 people through the doors according to GSMA. At our Cisco booth we hosted over 450 meetings with Service Providers, and as usual the discussions were frank and insightful. The “smorgasbord” of topics covered with our cu…

Back in 2010, not long after I started blogging here on Cisco.com, I discussed some of the challenges customers were fearing regarding the feasibility of cloud adoption. In my market research work, the survey I ran back in 2010 came up with some interesting concerns: that lack of bandwidth and inter…