Collaboration
White Boarding in Cisco Spark: Always Yours, Always Live, Always Secure
We’re really excited about the new Cisco Spark Board and the collaboration experiences it will bring to teams. Of course, a key part of that experience is the interactive digital white-boarding capability that allows both Cisco Spark Board and Cisco Spark application users to view and cooperatively…
You Can’t Schedule Innovation
We are excited to be launching a magical experience with our Cisco Spark apps, the Cisco Spark Board, and the Cisco Spark cloud platform. It’s an experience that I believe will truly change the way people meet. That’s because innovation doesn’t just happen at “9 a.m. next Tuesday.” Ideas…
Continuous Collaboration
Fundamentally, collaboration is about people coming together to innovate. Not once or twice, but ongoing. The best kind of collaboration is continuous. Continuous collaboration means enabling teams to innovate before, during, and after meetings. Collaboration isn’t a series of discrete, unconnected…
How Cisco Spark Board Enables Create-and-Do
A few weeks ago I invited my team to a cabin in the mountains to prep for launch. This was in Norway and it’s how we get stuff done. I plugged in a Cisco Spark Board and we were off. The Cisco Spark Board was really the only tool we needed to get work done right there and to bring in remote team mem…
Switching UC & Contact Center Providers Can Be a Relief
This post comes from Rob Amster, Cisco’s Director of Contact Center Sales for the Americas. He directs the sales and go-to-market strategy for Contact Center sales, working in close partnership with Enterprise, Commercial and Public Sector leadership; engineering; and solutions marketing. In…
The Sliding Doors of the Digital Age
The upcoming collaboration launch at Cisco is a little more personal for me than most launches. Alan Kay, Doug Engelbart, and Steve Jobs have inspired me since I started designing collaboration products 12 years ago. This launch continues the journey they began. Steve Jobs is widely recognized as on…
Recording the Changing Face of Customer Journeys
Customer interaction is getting personal. As a consumer, I want the best possible service I can get. In just the last few years, I have seen service move from being a phone call with a representative to interactive voice response (IVR) systems to email or live online chat. These are great alternativ…
Do Is the New Disrupt
Collecting a half-dozen engineers in a snowbound mountain cabin is a surprisingly effective way to get creative. So are Friday afternoon “break talks” with engineers lounging, connected by a video wall to coworkers in other locations. Fostering leading-edge innovation has always been top priority. J…
Get on the Same Page as Your Customer with Co-browsing
Do you have customers who come to your website, but are unable to find what they need? Do your contact center agents have to try to explain over the phone how to find something on the website? Or verbally walk customers through forms and processes? What if your agents could guide customers directly…
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