Avatar

Anil Verma

Product Manager

Contact Center

Anil is a veteran of the communications industry and is the Product Manager for the Recording and Workforce Optimization/Workforce Management components of Cisco's Contact Center portfolio.

Anil joined Cisco in 1999 as part of the ActiveVoice acquisition, shortly after the formation of Cisco's Enterprise Communications Business Unit.

During his career at Cisco, he has worked on various Unified Communications and Customer Applications as an Engineering Development Manager and Product Manager.

Articles

December 22, 2016

2

COLLABORATION

Recording the Changing Face of Customer Journeys

Customer interaction is getting personal. As a consumer, I want the best possible service I can get. In just the last few years, I have seen service move from being a phone call with a representative to interactive voice response (IVR) systems to email or live online chat. These are great alternativ…