unified communications

Having spent most of my career in product marketing, and having participated in Gartner Magic Quadrant evaluations across multiple technology categories, I can tell you that these things are a lot of work. You might think that Gartner just waves a magic wand and drops some dots on a chart, but you’d…

For the second year, Gartner has positioned Cisco as a Leader in the 2016 Gartner Magic Quadrant for Unified Communications for Midsized Enterprises, North America. We believe this is a significant achievement. Gartner puts a lot of analysis into these reports. Last year was the inaugural publicatio…

If there’s one thing I can say about the Collaboration Technology Group (CTG), it’s that no one ever seems to sit still. There’s always something new coming along, in the works, and on the roadmap. And with multiple product areas coming together within CTG, it may sometimes feel like a blizzard. On…

Regardless of where you are in adopting collaboration technologies, we’re focused on delivering what works best for your needs. Since starting with VoIP, we’ve expanded our portfolio’s depth and breadth. We continue to lead in the enterprise voice space, with a worldwide market share of 39%, b…

I have worked in the communications industry for over 20 years and never before have I been so excited by the amount of change I am seeing. Change can be scary, but it also brings new opportunities. One of the topics I hear about most is new business models enabled by digitization. It seems that eve…

If you are like 72% of organizations globally, your network still has some or all TDM and/or analog endpoints according to Nemertes Research. This is an astounding fact. Almost nowhere in the industry (including in this blog) do people talk about time division multiplexing (TDM) anymore. What’s more…

Have you ever dreamed about a network where your users get exactly the experience they need? A world without frustrated people complaining about poorly performing applications or video calls? With the recent introduction of the Cisco Digital Network Architecture (or Cisco DNA, as we like to call it)…

Yes, Cisco Spark has arrived! That cool mobile business messaging app we launched a year ago has grown up. It’s now a full-blown business communications service from the Cisco cloud. We are really excited about bringing this to market and are encouraged by some of the early reactions, including an a…

Enterprise Connect definitely got underway today in Orlando. The sessions grew more crowded throughout the day and the halls got busier. I heard a lot of talk about cloud, hybrid, UCaaS, and WebRTC just in passing conversations. (And I finally stopped looking for small dogs – the jingle of the badge…