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I have a great job. As a Global Threat Analyst, I provide intelligence analysis to senior executives and security teams at Cisco. I focus on the confluence of global political trends and advanced persistent cyber threats. People frequently ask me how I got such an interesting job. I started as an En…

Developers are always looking to embrace new technologies that can help them build the applications that drive innovation forward. This was evident at the Google Cloud Next ’18 conference, where more than 25,000 registrants came to learn more about the possibilities of cloud. I was there as a guest…

The European situation as shown by the Cisco 2018 Security Capabilities Benchmark Study (SCBS), compiled through interviews given by 956 CISOs in 8 European countries, reveals that the average percentage of alerts that are investigated is 57% overall, compared to 72% in Russia and 53% in the USA. Th…

When I think of the contact centers I visited in the 1990s, I remember walking into an open area where the agents worked. I noticed all the brightly colored sticky notes that dotted their workspaces. At the time, I thought it looked like chaos. But, in reality, that is how contact centers managed in…

Cisco and Google, two strategic technology partners to 21st Century Fox, announced a new era of the partnership on the future of collaboration. Paul Cheesbrough, CTO at 21st Century Fox, interviewed me and David Thacker, Vice President of Product Management at Google, to find out more about the anno…

Great partnerships help bring simple solutions to complex problems, and Cisco’s partnership with Google Cloud is a great example of what happens when two technology powerhouses work together. The hard work is paying off.  Yesterday, Cisco was proud to accept the Google Cloud Global Technology Partne…

Modern cloud application development relies on microservice-based architectures that span both public and private clouds, and connect to on-premise applications. But fitting applications and microservices into both environments can feel like forcing a square peg into a round hole. Cloud developers n…

The term “next-generation” is used quite frequently across the tech industry – it’s not limited to security. Since we see the term so often, it’s easy to gloss over without giving it much thought. Next-generation pretty obviously implies that the product you’re purchasing today is better than the ve…

If you’re like me, when you’re mobile and want to interact with a brand – for any reason – you want to do so quickly. Even if you have an app for the brand you want to engage with, you prefer fewer steps to get in touch.  And many of us want these interactions to be messaging-based with the tools we…