Digital Consumer
The Worst Problem in the Retail Industry? Turnover.
Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, wi…
Delivering a Frictionless Shopping Experience with a Digital Foundation at the Core
One of my favorite hobbies is trying out the latest new technologies and services. I have an Amazon Echo and Google Home (patiently waiting on Cortana from Microsoft). I ride-share, home-share, and even bike-share. For me, combining my work in digital transformation with retail and other consumer…
Live #CiscoChat June 22nd – Creating a Mobile and In-Store Personalized Shopping Experience for Today’s Digital Cons …
“Over the last five years we have witnessed a radical shift in shopper behavior fueled by the seismic impacts of mobile and social.” That’s how Piers Fawkes, founder of leading edge research firm PSFK introduces his latest report: The Future of Retail. Indeed, the way consumers shop is c…
Join the Conversation: Where Shopping Experience Meets the New Digital Consumer
The demands of increasingly mobile and digital consumers are creating unprecedented complexity for retailers and brands. How should retailers respond? We’re going to tackle this question together on Twitter next Tuesday, October 27 at 1pm EST/ 10am PST. Together, we’ll discuss questions such as:…
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