cloud
Enterprise Connect 2015 – it’s about communication, not technology
Let’s step into the “way back machine.” It’s 1985, and my friends and I are waiting in a long line to purchase U2 concert tickets. We are beyond excited; they are coming to the Worcester Centrum and we are determined to score tickets for this momentous event! It’s a very, very long line at the local…
How Do You Manage the Cloud with ITIL?
ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it’s changing how we launch, support and retire services. With it, comes the que…
The Agile Enterprise Needs Present & Connected Employees
Recently, I have been reading about organizational evolution. There are some great articles and insights out there, but the common theme running through all of them is that we face an unpredictable future and we need to be agile. The pace of change is accelerating, and the modern agile organization…
SUMMARY: Open at Cisco is Moving!
“In our collective eagerness to talk about our growing list of cloud offerings, emerging cloud strategies, and contributions to the cloud community, we all started blogging from different places. The data center folks were talking about Cisco’s cloud-optimized hardware on one blog, the open so…
As Cisco Intercloud Turns One, Two of its Architects Reflect On How The Strategy Was Born
A Q&A with Cisco President Rob Lloyd and Cloud Senior Vice President Nick Earle One year ago this week, Cisco announced a plan and a billion dollar investment to build the world’s largest Intercloud – a globally connected network of clouds from Cisco and our p…
Why Compromise Your Public Cloud Experience?
Have you used a public cloud? The experience as a developer is truly fantastic. Enter your credit card information and go. Need more resources? Click. Tear down a server and start over? Click. Want APIs for granular access to configure and automate every part of your deployments exactly the way you…
Cisco Live Melbourne 2015
Exciting times! Cisco Live Melbourne 2015 started on the 17th with four packed days of technology updates and new solution launches. This year we are expecting a phenomenal crowd of more than 5700 attendees. Cloud, virtualization and SDN(Software Defined Networks)/NFV(Network Function Virtualization…
Contact Center Analytics that Drive Customer Loyalty through Better Customer Experiences
As part of Cisco’s connected analytics portfolio of software and services announced in December, we combine Cisco’s rich intellectual capital, knowledge base and deep network expertise with business analytics domain and data expertise to create analytical insights that deliver customer business outc…
SUMMARY: Hybrid – The Next Wave of Cloud Innovation
Due diligence can create an inaccurate impression that IT is slow to respond to the needs of the business. The next wave of cloud innovation will come in the form of open, secure connectivity that drives a globally connected network of clouds—a model which we call the Intercloud. The Intercloud is a…