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RolandRoth

Cloud Support Business Development Manager

Roland Roth is a global BDM for Cisco with a focus on cloud. He´s based in Dubai and is developing new support offers for the “Intercloud” with an international team.

Articles

April 7, 2015

CLOUD

How Do You Manage the Cloud with ITIL?

ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it’s changing how we launch, support and retire services. With it, comes the que…