Cisco Spark

The upcoming collaboration launch at Cisco is a little more personal for me than most launches. Alan Kay, Doug Engelbart, and Steve Jobs have inspired me since I started designing collaboration products 12 years ago. This launch continues the journey they began. Steve Jobs is widely recognized as on…

Customer interaction is getting personal. As a consumer, I want the best possible service I can get. In just the last few years, I have seen service move from being a phone call with a representative to interactive voice response (IVR) systems to email or live online chat. These are great alternativ…

Collecting a half-dozen engineers in a snowbound mountain cabin is a surprisingly effective way to get creative. So are Friday afternoon “break talks” with engineers lounging, connected by a video wall to coworkers in other locations. Fostering leading-edge innovation has always been top priority. J…

We’re all bombarded with opinions and predictions from so-called experts. But who do you trust? I believe it’s important to have a strong track record if you want people to take you seriously. Last year, I made five predictions about the Customer Care industry for 2016. You can read abou…

Hello there, I’m John Sayer. I work in Cisco’s Cloud Collaboration Technology Group as the Lead Cisco Spark Adoption Specialist for our Customer Success team. Over the last year, I’ve been spreading the good word of how great Cisco Spark is to anyone who’ll listen! Cisco Spark is Cisco’s next-genera…

The rate at which innovation is happening is astounding. We are constantly challenging the status quo and finding new ways to make work and life easier for everyone. Among the many innovations revealed at Partner Summit, Rowan Trollope announced Cisco Spark Depot. This latest expansion of the Cisco…

I have always enjoyed my work. It’s a big part of who I am. Right now I am having an unprecedented amount of fun leading the collaboration team at Cisco. We are completely reinventing how the world connects and communicates. We are right on the cusp of massive change that will be fueled by machine i…

Have you ever had to work with others to plan an event or manage a project? From the expert project manager to the soccer mom trying to coordinate carpool, we’ve all done it in some form or another. But has it always been as easy as you’d like? Have you had the right technology at the right time to…

We’re busy here in Cisco Collaboration – so busy that sometimes I feel like we’re moving at warp speed. We’re driving amazing traction with Cisco Spark, leading everywhere we can with it. “Call, Message, and Meet” is central to our strategy. And it’s on fire! We have announced part…