Cisco IT
Indoor GPS: How We’re Personalizing the Mobile App Experience
Kenny Chen We’re always looking for ways to improve the experience at Cisco tradeshows and other events. There’s free Wi-Fi. And attendees can download the Cisco Events app (powered by GenieConnect by Lanyon) for information about all global events. This includes conference agendas, surveys, intera…
Agile in Action – eStore and Minimum Viable Product (MVP)
We are hearing so much about Agile and Fast IT at present and so I wanted to share an example of a key Agile concept in action within Cisco IT – that of ‘Minimum Viable Product’ (MVP). This simple yet powerful concept empowers you to get your product out into the marketplace as qui…
The Executive Value of Cisco’s Data Center Day
Cisco IT is excited to be hosting its third Data Center Day in Allen, Texas this year on April 14th. Last September, Data Center Day was attended by 144 customers from 75 companies. With registration now open this event is expected to fill up fast! …
My Week at CiscoLive! Milan 2015 – The IT Management Program
Change happens either with us, by us or to us. Especially during the 3 Day IT Management Track at Cisco Live in Milan. We heard many things about leadership, disruption, change and innovation, and why it is the most important for leaders to listen, while sending the right signals to the audience. As…
How Cisco IT Adopts New Technologies in the Data Center
I’d like to give you an inside look at our Allen Data Center and go over how Cisco IT is adopting new technologies and capabilities while at the same time running the business. I’ll answer your top of mind questions and cover topics such as:…
Ten Things to Consider for a Better Contact Center
The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer c…
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 2: Identity as a Service
This is part 2 in a 2-part series about our API-based architecture. Part 1 explains how we provide content as a service to sellers. Federated identity is central to cloud computing. You can’t have a useful hybrid cloud service without it. //…
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 1: Content as a Service
This is part 1 in a 2-part series about our API-based architecture. In part 2 I’ll talk about the advantages of identity as a service and data as a service. Before the cloud, applications had a web interface that connected to a back-end database. Each application authorized its own users. Today, tha…
Happy Holidays from Cisco on Cisco!
As the holidays near, our annual shutdown period is commencing and it’s a time for us to power down facilities to reduce our carbon footprint. It’s also a great time to reflect on what we’ve accomplished throughout the year. //…
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