Blog

23 March 2021

COLLABORATION

The day in the life of a Customer Experience expert: Anastasiya Volkova

I’m excited to give you some insight into our Customer Experience team by sharing the stories of those who make it happen, our experts themselves! In this blog, Anastasiya Volkova walks us through ‘a day in her life’ as a Customer Success Specialist.

16 March 2021

SECURITY

The day in the life of a Customer Experience expert: Joao Delgado

I’m excited to give you some insight into our Customer Experience team by sharing the stories of those who make it happen,  our experts themselves! In this blog, Joao Delgado walks us through ‘a day in his life’ as a Technical Consulting Engineer.   I’m a Technical Consulting Engineer who specialises in security. So it might come as a surprise that the most…

11 March 2021

COLLABORATION

The day in the life of a Customer Experience expert: Helen Watson

Cisco's Helen Watson walks us through a day in her life as a Customer Success Executive and shares the importance of a strong partnership.

9 March 2021

COLLABORATION

Why customer experience will define the next era of technology

Providing a good customer experience has never been so important. Cisco's Alistair Wildman shares Cisco's approach to CX and some of the key trends from a recent IDC report.

28 July 2020

SERVICE PROVIDERS

The value of having ISPs provide the ‘first line’ of cybersecurity

Demand for remote security – provided by ISPs – will only increase. Now businesses and societies need to think about how best to implement these services.

28 July 2020

EDUCATION

Cisco launches this year’s UKI Apprenticeship Programme

Cisco UKI welcomes 60 new standout young people to start the apprenticeship programme virtually; with apprentices collaborating, learning and working via Cisco Webex.

27 July 2020

DIGITIZATION

Digitizing for an Inclusive Future will create new opportunities in Spain

In the last few months the world has ‘gone digital’. Internet traffic increased by 20-40%. 1.5 billion students have now moved to remote education.

16 July 2020

SERVICE PROVIDERS

COVID-19 has pushed business connectivity forward, fast

Paolo Campoli, Service Provider Segment Leader, Cisco EMEAR, looks at some of the ways that Service Providers turned on a dime to deliver the connectivity that was so critical during the COVID-19 crisis, and what we might see moving forward.

Today’s 10 tech impacts: New experiences, new norms, new priorities

The pandemic has not broken the Internet. In fact, it’s the opposite. Chintan Patel, CTO, Cisco UKI, explores the next normal in technology.