The day in the life of a Customer Experience expert: Anastasiya Volkova
I’m excited to give you some insight into our Customer Experience team by sharing the stories of those who make it happen, our experts themselves! In this blog, Anastasiya Volkova walks us through ‘a day in her life’ as a Customer Success Specialist.
The day in the life of a Customer Experience expert: Joao Delgado
I’m excited to give you some insight into our Customer Experience team by sharing the stories of those who make it happen, our experts themselves! In this blog, Joao Delgado walks us through ‘a day in his life’ as a Technical Consulting Engineer. I’m a Technical Consulting Engineer who specialises in security. So it might come as a surprise that the most…
The day in the life of a Customer Experience expert: Helen Watson
Cisco's Helen Watson walks us through a day in her life as a Customer Success Executive and shares the importance of a strong partnership.
Why customer experience will define the next era of technology
Providing a good customer experience has never been so important. Cisco's Alistair Wildman shares Cisco's approach to CX and some of the key trends from a recent IDC report.
The value of having ISPs provide the ‘first line’ of cybersecurity
Demand for remote security – provided by ISPs – will only increase. Now businesses and societies need to think about how best to implement these services.
Cisco launches this year’s UKI Apprenticeship Programme
Cisco UKI welcomes 60 new standout young people to start the apprenticeship programme virtually; with apprentices collaborating, learning and working via Cisco Webex.
Digitizing for an Inclusive Future will create new opportunities in Spain
In the last few months the world has ‘gone digital’. Internet traffic increased by 20-40%. 1.5 billion students have now moved to remote education.
COVID-19 has pushed business connectivity forward, fast
Paolo Campoli, Service Provider Segment Leader, Cisco EMEAR, looks at some of the ways that Service Providers turned on a dime to deliver the connectivity that was so critical during the COVID-19 crisis, and what we might see moving forward.
Today’s 10 tech impacts: New experiences, new norms, new priorities
The pandemic has not broken the Internet. In fact, it’s the opposite. Chintan Patel, CTO, Cisco UKI, explores the next normal in technology.