Collaboration

My wife and I recently ordered some clothes online for our children. My youngest son was particularly excited about a Marvel Avengers t-shirt he’d picked out. Imagine his disappointment when the order failed to arrive! After several days and several email exchanges with the online retailer’s custome…

Most of us use video in personal and enterprise interactions, but how is video doing in contact centers? We are seeing growth in video as a channel within customer care world, both based on recent reports and deployments by Cisco customers. I think that’s good news. Dimension Data’s 2016 global cont…

Years ago, my family got a Roomba—we all watched wide-eyed as the robot vacuumed up crumbs, bumped into walls, magically “knew” when the whole room was done and docked itself to charge. Wow! The initial wow wore off after a few uses, but the device continued to delight: My young son giggled with gle…

Workforce management is one of the most vexing challenges an organization faces. But it also presents one of the greatest opportunities. After all, people are our greatest assets. In fact, 64% of private sector digital value at stake is tied to people and connections. So, why are so many neglecting…

Is video conferencing coming to your workplace? According to a recent survey from Nemertes Research, 32% of organizations plan to deploy video-conferencing in small meeting rooms. Much of this investment is driven by two key trends: Increased use of shared workspaces is driving a need for private a…

If you are like 72% of organizations globally, your network still has some or all TDM and/or analog endpoints according to Nemertes Research. This is an astounding fact. Almost nowhere in the industry (including in this blog) do people talk about time division multiplexing (TDM) anymore. What’s more…

I used to hate meetings. But we all know meetings are critical to running a business. They are basically the operating engine of a company. Meetings are just how people get work done… even though they are often boring and occasionally painful. Which is why I love WebEx. With WebEx, meetings are bett…

About 18 months ago, members of my engineering team conducted customer site visits and came back with a most interesting challenge. They met a Spanish teacher who needed to teach a physical/virtual class over video, but current technology constrained her ability to move about the classroom. Any teac…

Some of the most iconic characters in movies and television haven’t even been human. For example, most people don’t realize the name of the robot on Lost in Space was actually G.U.N.T.H.E.R, short for “General Utility Non-Theorizing Environmental Robot.” Far from contrived movie props (apologies to…