Xander Uyleman

According to a study by Accenture, price is not the primary reason for customer churn: 66% of respondents stated they have switched companies due to poor customer service. But what makes this number even more relevant is that 82% of these respondents felt the company could have done something to pre…

The cloud is no longer the disruptive technology of tomorrow.  Today, it plays an essential role in day-to-day business operations of an increasing number of organizations worldwide.  With the expanding number of services available, cloud represents an important opportunity for cloud providers.  How…

Does the idea of building out your own data center make you pause? Remember, the cloud enables you to leverage the investment service providers have made in cloud to reduce your own CAPEX and OPEX spending. You can literally transform how you do business with a wide range of infrastructure, collabor…

There’s a lot that goes on behind the scenes in cloud. This makes it difficult to know how reliable a provider’s cloud is going to be. Many are best-effort implementations, meaning you only have the provider’s word for it that their cloud is reliable. These providers also often employ a white-box in…

Moving to cloud has compelling value to organizations of all types and sizes. With benefits such as lower CAPEX, flexible scalability, and global access to enterprise-class IT resources, many businesses are able to increase their agility with public cloud services. As a consequence, they can act upo…

Availability is essential to smooth business operation. Many organizations think of availability in terms of network access. After all, if you can’t access your servers, you can’t do business. Availability in this sense is measured by how long the network is down per year. The cost of such downtime…

On the surface, moving your operations to the cloud sounds relatively straightforward. With IaaS, for example, you simply migrate workloads to run on a server in your service provider’s data center instead of your own. In some respects, it is this easy. It is when they need to select which workloads…

There are numerous reasons organizations look to extend their data centers. More dynamic and flexible computing needs and increasing storage capabilities are just a couple. And while this can sometimes prove a challenge for organizations, our Intercloud solution has given customers the freedom to ex…

When evaluating cloud services, many organizations make the mistake of focusing largely on a service’s contracted price. While this takes into account the initial outlay and operational cost of a cloud service, it fails to consider the potential losses a business can incur when a service that does n…