Xander Uyleman

The role of the contact center is making a major shift. In the past, the goal of the contact center was to handle customer calls as quickly as possible. Time spent on the phone was time paying for an agent. Today’s customer calls are being recognized as a powerful opportunity for businesses to turn…

Hybrid cloud is about flexibility. It’s about having access to the extra capacity you need, when you need it. It’s about paying only for what you use. And it’s about being able to quickly extend your IT capabilities so you can address new opportunities as they arise. Hybrid cloud is also about savin…

The announcement that Verizon is offering global unified communication cloud service is good news for companies all over the world. Large organizations tend to be slower to adopt new technology, and the cloud is no exception. Such wariness has its logic: with their scale, a wrong decision implemente…

When choosing your path to cloud, it’s important to remember why you are making this transition in the first place. For many companies, the cloud is about increasing agility and optimizing your IT assets to your company’s best advantage. Every company has unique requirements, so every path to cloud…

In his blog, “5 Traits to Look for in a Successful Cloud Reseller”, Carmen Sorice, SVP Channels at Sungard Availability Services offers valuable advice, both to resellers looking to move to cloud as well as to service providers. Specific traits such as executive leadership, relationship with custome…

Confidence is an important ingredient in selling cloud services.  In Deliver Cloud Services Meeting the Highest Standard, cloud provider Cirrity shares how fragile customer confidence can be. Reliability is the foundation for establishing and maintaining a customer’s confidence and trust.  Reliabili…

Security is a primary concern for many organizations making the transition to cloud.  In the blog, “Taking a Hybrid Cloud Approach to Security”, cloud provider Presidio shares how building a hybrid cloud enables you to maximize security while maximizing flexibility at the same time. Security in this…

Software Defined Networking (SDN) is an exciting evolution in IT.  Today, connections throughout a network are made by directly connecting to routers to control them.  This is a process that can be time-consuming and prone to error, depending upon the size of the network being managed.  Furthermore,…

Moving to cloud offers many benefits to organizations.  However, these benefits come with a corresponding range of new challenges for IT to address.  One of these challenges is what is known as “Shadow IT.”  Shadow IT refers to activities of members within an organization to secure their own IT reso…