Kailem Anderson

If you are a part of or even peripherally connected to an IT organization or managed services provider, you probably hear the word “transformation” daily, perhaps even more frequently.  Like other well-worn terms such as “Digitization,” “DevOps,” or “Agile,” transformation can mean a lot of differen…

The way we work today has changed dramatically with growing flexibility in the workplace. With increase in user mobility, effective collaboration solutions are a must to maintain teamwork and improve productivity. To address the changing climate, many businesses have opted for collaboration as a ser…

Ask The Right Questions Of Your Managed Services Provider The value of managed services is often reduced to discussions about cost-cutting and taking a mess off the customer’s hands.  However, the real value resides in ways that managed services help streamline operations, innovate with new technolo…

By creating an intuitive service catalog with an eCommerce look and feel, you can take the complexities out of business services procurement and fulfillment.  This leads to reduced time-to-deploy and ultimately a much higher level of customer satisfaction.  Keeps the focus on the deliverables/outcom…

Intelligent WAN and the Branch Problem Most enterprises struggle with their IT strategies when it comes to branch offices.  At the core of this issue is the age-old problem of cost versus benefit (and also factoring in the ultimate quality of service at each price point).  In a time when IT departme…

‘How can I talk to my bank when I can’t call my bank?’ I don’t always want to pick up the phone & call my bank. I might want to still have a conversation but what if I can’t due to my circumstances? I’m in the quiet carriage of the train being a saint! I just know the call queue is going to be m…

Is It A Bait-and-Switch? As 2016 comes to a close, we in the managed IT services industry can say with some confidence that our customers really do understand the value proposition of our offerings. This was not always the case, even into the recent past. Time and again, when we begin the engagement…

Here in Cisco’s Cloud and Managed Services, or CMS, we think a lot about the value proposition for the managed services offerings we bring to market. Obviously, we try to create managed services that help augment Cisco’s networking, collaboration, and data center products and that allow us to be suc…

The Opportunity By year-end 2017, Gartner estimates at least five global carriers will have incorporated SD-WAN as a key component of their managed network service designs. At least two Tier 1 operators have already made announcements in line with this prediction. By year-end 2018, Gartner estimate…