lifecycle management

Over the last year, more than 4,000 people from our partner community attended a Customer Success Talk webinar and joined us on a journey to create customers for life. In addition to sharing practice-building tips and tools, the series has also served as a way to gauge where we all are on the path t…

  In Scott Brown’s recent blog post, “The Digital Shift: Partner Evolution and Future of IT”, he talks about the transformation of product and service delivery models in our industry and evolution of sales practices to keep pace with customer expectations. As digitization and the anything-as-a-…

“It’s in TWENTY-THREE DAYS” I tell my kids. “Our trip to Disney?!?! They inquire excitedly. “Disney…what? No! That’s not for a while. I’m talking about PARTNER SUMMIT” is my pithy response. As they roll their eyes and look mildly disappointed I regale them with stories about the event. They retort w…

Today we’re talking with John Stone, Cisco Senior Manager, Digital Experience & Analytics, about the importance of Customer Lifecycle Management (CLM). Beyond unlocking margin potential for partners, John says CLM is the key to creating customers for life. As one of Cisco’s top post-sale engagem…

When I was little, my father kept our family car in tip-top shape. He overhauled brakes, rebuilt engines, tuned carburetors, and swapped out suspensions. He could do just about anything, and he knew every component, inside and out. From an early age, I enjoyed “helping” my father wheneve…

With agility and automation as persistent drivers for IT teams, the need to simplify application deployment and build the cloud is crucial for the data center. Today, Cisco is pleased to announce its intent to acquire Embrane, a provider of a lifecycle management platform for application-centric net…