collaboration

Keeping the Human Element in Cognitive Collaboration  When Cisco set out to deliver a cognitive collaboration platform, we placed the focus squarely on the human element. After all, making sure people connect is an essential part of making them feel engaged, which leads to more productive business o…

I was excited to attend the Healthcare Information and Management Systems Society conference (HIMSS) for the first time with Cisco. It was exciting to be among the health industry’s brightest innovators. They educated and inspired attendees with fresh ideas and creative solutions to some of the most…

I’m willing to bet your business runs on information. The better the information and the faster the flow, the more agile you can be responding to market changes and to your customers. But more information doesn’t always mean success. Typical companies have an estimated 34 SaaS apps, from productivit…

What does “video” mean at your school or district? Ninety-eight percent of respondents to the Digital School Districts Survey from the Center for Digital Education indicated that their school districts incorporated video technology in teaching and learning.  (Read this issue brief from the Center fo…

The Future is Now Cisco has been quietly revolutionizing meeting rooms over the past decade. When I started at Cisco eight years ago, the meeting rooms were all equipped with projectors and screens. We would connect our laptops to the projector and share our presentations on the screen with others i…

Stretching the imagination of what’s possible. That’s how we often think about Cisco’s global network of 14 Co-Innovation Centers, and it applies perfectly to our newest Center in Singapore we inaugurated last Friday. Cisco’s Singapore Co-Innovation Center not only expands our global network, but ad…

This week, I’m excited to be surrounded by over 45,000 healthcare focused friends from over 90 countries at the Healthcare Information and Management Systems Society (HIMSS) conference in Orlando, Florida.  Everyone here has one shared goal in mind: to learn, to collaborate, and to innovate in order…

Galentine’s Day – or a holiday to celebrate the joys of female friendship – started out as a fictional holiday on the American sitcom Parks and Recreation. It was created by the infamous Leslie Knope (Amy Poehler) and held on February 13th. What may have started out as a made up holiday (life Friend…

Contact centers play an essential role in shaping a company’s direction and have become a strategic imperative to driving customer loyalty, innovation and business growth. No other organization touches customers more closely.  The agent experience in particular has a direct correlation with how your…