collaboration
1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
I love the line for 1-800 Contacts, Delivering contact lenses to people who woke up and realized, “[CURSE WORDS], I’m down to my last pair!” since 1995. It demonstrates their customers’ urgency, with humor, for immediate help from the company. I forgot to pack my contacts several times throughout my…
Cisco Redefines Unified Communications as a Service
A little over a year ago, I went to a Cisco board meeting. I was presenting a proposal to acquire BroadSoft for a sum of approximately USD $1.9B. In the meeting, Cisco board members combed through the detail of my presentation. As you would expect, they asked a lot of questions, as part of our stand…
Cisco Webex Teams Security Keeps Data and Teams Safe
I’d like to start by saying hello! I joined the Cisco collaboration team recently, having spent my entire career working on a variety of SaaS products. This is my first blog for Cisco, and as my colleague Lorrissa writes, we are working hard to make Webex the solution of choice for every company in…
A Bright Future for Webex Teams
Companies spend billions every year on hardware, software, and services to power connections between people. From email and calendaring to video conferencing and contact center solutions – and everything between – collaboration tools make up a massive industry. And the industry is always disru…
Six Service Provider Strategies to Win in the UCaaS Market
Telecom service providers have made great strides to raise enterprise awareness of hosted IP telephony and Unified Communications as a Service (UCaaS) solutions. Look no further than the market’s projected 21% compound annual growth rate in installed users from 2017-2024. But with greater customer a…
The Rise of the Huddle Space
This blog is written by our guest, David Gehringer, Principal at Dimensional Research. David has been conducting market research in the technology industry for the past 8 years. David is recognized as a technology industry leader who has consistently demonstrated that fact-based decisions drive reve…
Cisco Scores Highest in Gartner 2018 Critical Capabilities for Meeting Solutions
For many of us, meetings are a significant part of the business day. So, as you’re evaluating meeting solutions, you want to be sure you’re getting trusted technology that makes that time count. We are striving every day to make sure Webex Meetings delivers powerful meeting experiences. Gartner reco…
Cisco Named a 2018 Gartner Peer Insights Customers’ Choice for Unified Communications
We’re excited to announce that Cisco has been recognized as a 2018 Gartner Peer Insights Customers’ Choice for Unified Communications. We take great pride in this distinction because it’s based on your feedback. And it’s your feedback that continues to shape our products and services. “The Gartner P…
Cultivating Innovation within Your Organization
What exactly is innovation? How would you define it? While business leaders seem to agree that innovation is necessary to survive in today’s competitive marketplace, coming to a consensus on exactly what that means is easier said than done. For some business leaders, innovation means developing enti…
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