• 54% of SMEs believe their future growth depends on increasing their footprint online
  • 51% plan to ramp up their presence online in the next year and nearly a quarter (24%) have set a date for their business to be 100% online in the next five years
  • 42% saw their customer base expand as a result of being online

LONDON, UK, 20th July – New research commissioned by Cisco reveals the digital priorities and growth opportunities for small businesses in the UK, as they navigate a new hybrid world.

Accounting for 99% of UK companies and 60% of the workforce (Federation of Small Business), as businesses in the UK open their doors again, small business owners are looking at how they use technology to grow, rather than in a reactive way and out of necessity.

Significantly, more than half (54%) of those surveyed believe their future growth now depends on increasing their footprint online.

The COVID-19 pandemic changed how all businesses operate, how employees work, how customers purchase, and how products and services are delivered. Over half (52%) of those studied now believe there is no going back to how things were before the pandemic, and so are looking for ways to adapt to this new reality.

Using technology with intent

While 40% say they would not have survived the pandemic without a digital presence, they’re now leaning into technology as a digital lifeline that will fuel their future growth.

When it comes to investing in technology, 51% of small business owners plan to increase their digital presence in the next 12 months. Some are going further: a third (32%) are going to focus on their online business now, and either wind up or reduce their physical business.

From a people perspective, entrepreneurs plan to use technology to help support new working patterns for their staff. For example, 39% say employees will have greater flexibility to work from home than they did before the pandemic.

More broadly, a shift to digital can help small business owners improve the sustainability of their organisations, something which 58% say is important to them. Supported by digital technology, 32% say employees will be encouraged to minimise travel to help reduce their carbon footprint

Critical success factors

While technology represents a huge opportunity for growth, small businesses must feel empowered when it comes to implementing new technologies. One key area is skills, and encouragingly 35% plan to invest in upskilling employees to support digital transformation. Cisco’s Networking Academy provides support to businesses with this in mind, delivering hands on experience to those wishing to boost their digital skills.

Another is having the reliable connectivity that will provide the backbone for technological advancement. Small business owners (50%) view reliable and fast connectivity as the most important technology to their future and yet 16% have been unable to increase their digital presence because of poor connectivity. This is a particular problem in the finance industry and in the capital, with nearly a quarter (23%) of London based small business owners saying poor connectivity had held them back digitally.

The research also highlights that not all small businesses are aware of the threat of cyber-attacks. Surprisingly, as many as 40% do not think their business is vulnerable from a cybersecurity perspective. While having the right software in place to defend against cyber-attacks is important, human error is one of the biggest risk factors for opening the door to malignant actors, and so businesses of all sizes should be consistently reviewing and evaluating their practices.

There is a clear opportunity in solving for these challenges, and today Cisco is calling for small businesses to embrace their digital lifeline and lean into digital as a lifelong journey.

Aine Rogers, Head of Small Business, Cisco UK & Ireland said: “Small businesses are the backbone of the economy and will be what fuels the recovery. For a large part of the year, if it wasn’t online, it didn’t happen – and for many small businesses there is little contingency for them to fall back on if they’re not able to make sales. While small businesses were already pioneering in their use of tech, in the last 16 months, we’ve seen businesses born online, and others move to be entirely digital. Many of our customers are now looking to us to help simplify their IT, because while there are a number of things that we’ll all want to leave behind, digital technologies continue to connect us all to new opportunity.”




Notes to editors

  1. Today, Cisco launch ‘Time to Thrive’ an SME guide to resilience and innovation, exploring how to best navigate the hybrid crossroads fast approaching. The guide will share industry insight such as how to take advantage of stimulus grants and innovation ideas to empower SMEs emerging from the COVID-19 crisis with a business ready for the future, bridging the gap between surviving and thriving.
  2. Earlier this year, Cisco also expanded its small business offering across the UK, with the launch of Placetel with Webex, putting all business communication in one place, and new partnerships with BT and Vodafone to provide connectivity, communication and security solutions for small businesses. For further information, visit: and https://www.cisco.com/c/en_uk/solutions/small-business.html


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