Inside Cisco IT

In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world. Sure, I could handle some of these interactions with an audio-only phone ca…

What does it actually take to enable the 89 percent of Cisco employees who do at least some of their work remotely? For Cisco IT, this challenge means supporting products and services on both sides of the connection: in the teleworker’s home (and on their mobile devices) and in the Cisco corporate n…

Recently I was asked by DeVry University, one of our Cisco customers, to participate in a video interview on the importance of STEM (science, technology, engineering and math) careers for women. It gave me a reason to pause and reflect on my own career journey, what prompted my start in business and…

The intelligence of the next generation Cisco IT network fabric (called Extended Enterprise Network or E2N) is defined as dynamic, aware, secure, programmable, agile, manageable, automated, and policy-based.  The new network architecture is pervasive, non-segmented, non-fragmented, and non-location…

If you live in the San Francisco Bay Area, you know the top news story today is that employees of the Bay Area Rapid Transit, known as BART, have gone on strike, leaving commuters with no rapid transit options. BART is the country’s fifth busiest transit system and carries 400,000 riders on an avera…

Cisco IT monitors and manages a huge voice infrastructure, with over 200,000 UC endpoints, and the Cisco Prime Collaboration solution helps us do this work efficiently. For example, a common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager…

In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since i…

Why does top talent choose to join a company? Then, once they are employees, why do they stay? At Cisco, one factor is consistent among our diverse, global workforce: the flexibility of our telework program and the Cisco technologies that enable it. Recruiting the Best Workforce As a global company,…

I just concluded three days of customer meetings and participation at Cisco Connect Toronto – a fabulous one-day conference hosted by our Canadian team which enjoyed a sell-out crowd of 1800 customers.…