Articles
Keeping Healthcare Humming
Partner Success Story For more than 175 years, health provider Die Zieglerschen has taken care of people across Germany. Today, they run facilities in 60 places—from health clinics to senior citizen centers to kindergartens. Each with their own IT needs. That’s a lot of systems to keep up with. A lo…
Finding ROI Gold in Real-time Customer Feedback
Partner Success Story Too often, businesses find out about unhappy customers after they’ve left. Maybe the hotel room was too hot, or they were less than impressed with the free breakfast. The chance to make good is gone, and now there’s a negative online review and a lost opportunity for customer l…
In this Together: Connected Technology Keeps Schools Safe
Partner Success Story “How can technology keep schools safe?” That was the question the National Safer Schools and Campuses Program set out to answer as they travelled across the U.S. interviewing superintendents, community leaders, partners, and technology companies. Their goal was to understand ho…
Going the Distance: How a Rural University is Reshaping Remote Learning
Partner Success Story Online learning is opening new doors in education. A more flexible curriculum means more people have the opportunity to go to college. One drawback, however, is the lack of face time with professors. Meaning, online students can’t get live feedback or ask questions in real time…
CLUS19 – Partner Xperience Recap
It is hard to believe the 30th Anniversary of Cisco Live! is wrapping today in San Diego. It’s clear that the event has left a major mark for both customers and partners alike. Together, we’ve made so much possible over the last 30 years and our future holds incredible promise and opportunity. In fa…
Hooking Up Hotels with Five-Star Wi-Fi
Partner Success Story These days, great hotel Wi-Fi is a must. Because it’s the #1 thing guests look for when they book. And it can mean the difference between a frustrated or five-star review. So it’s also top of mind for the Intercontinental Hotel Group (IHG). They know they need to give their gue…
Smarter IT Helps Schools Focus on Learning
Partner Success Story Bringing technology into schools isn’t just about buying laptops and tablets. A lot needs to happen behind the scenes, including entire IT system upgrades, installation – and management. Oh and, of course, there is always a budget to contend with. In Central New York, school di…
A New Type of Classroom, Minus the Room
Partner Success Story Within the storied walls of Youngstown State University, leaders came together in pursuit of a vision. What was that vision? To get rid of those storied walls. No, this isn’t a renovation project. This is a project about access, and expanding the university’s offerings to stu…
Answering the Call for a Tech Overhaul
Partner Success Story The TIKI Corporation, one of the fastest growing and leading online retailers in Vietnam, had a good problem: a growing demand for its services. But, they faced growing pains, too. TIKI’s call center wasn’t equipped to keep up with the high volume of customer calls coming in, o…