Articles
Building an Agile ITSM with Cisco ACI/CliQr and ServiceNow
Part 2 of 2 In the first part of my IT Service Management (ITSM) blog, I summarized how digital transformation is profoundly changing IT service delivery operational model and causing tectonic shifts in top three ITSM market segments. Today, the second part of my blog will focus on how to build futu…
How Digital Transformation is Disrupting IT Service Management
Part 1 of 2 Tackling the planet’s largest, most fearsome waves motivates surfing pros to take terrifying risks. Take Carlos Burle, a Brazilian big wave surfer, who unofficially broke the word record for the biggest wave ever surfed by riding a 100-foot wave off the coast of Portugal. However the e…