cloud

If you read the avalanche of marketing material from venture-funded loss-making startups in the cloud space you’d think that on-premise infrastructure will become akin to old typewriters lying around in store rooms and that IT departments will go the way of the dinosaurs after the asteroid hit. Any…

In today’s world of digital disruption, the customer experience is king and end-users are becoming sovereign decision makers who select their own portfolios of collaboration and content sharing SaaS tools. This pattern is driving tremendous innovation in the market and exponential growth for dozens…

CableFAX just gave us the good word that our own Conrad Clemson is officially a Most Innovative Person in Multiscreen. If you don’t know Conrad, here’s the top line: He runs our Service Provide Video Software and Solutions group, as Senior VP and General Manager. Conrad leads a global team focused o…

Today, the Cloud Native Computing Foundation (CNCF) announced that their first project accepted is Kubernetes. This is an important initial milestone as this represents the first core functional component of a CNCF solution.  There will me more core functional components to come as the TOC is busy a…

Yes, Cisco Spark has arrived! That cool mobile business messaging app we launched a year ago has grown up. It’s now a full-blown business communications service from the Cisco cloud. We are really excited about bringing this to market and are encouraged by some of the early reactions, including an a…

According to a study by Accenture, price is not the primary reason for customer churn: 66% of respondents stated they have switched companies due to poor customer service. But what makes this number even more relevant is that 82% of these respondents felt the company could have done something to pre…

Today, I’m excited to announce the acquisition of Synata. Synata is a privately-held company based in San Francisco that will enhance how customers can search rooms and content within Cisco Spark, our business collaboration service. Cisco Spark is built on the Cisco Collaboration cloud and enables c…

Exaprobe, subsidiary of respected digital technology integrator and cloud service provider Econocom in France, rolled-out new Cloud Security Services as part of their Security Threat Assessment and Response Center (STARC) offering. The STARC services provide Exaprobe customers industry-leading prote…

Does the idea of building out your own data center make you pause? Remember, the cloud enables you to leverage the investment service providers have made in cloud to reduce your own CAPEX and OPEX spending. You can literally transform how you do business with a wide range of infrastructure, collabor…