Collaboration

One of my favorite designers, John Maeda, believes that the most successful tech companies of the future will really be design companies. When John’s somewhat bold prediction is put in the context of this quote from Steve Jobs, “Design is not just what it looks like and feels like. Design is how it…

Every year at the SXSW Interactive Conference, tens of thousands gather in Austin, Texas to get a first look at what’s new in innovative technology. And while the atmosphere this year was festive, it’s safe to assume that many attendees were trying to stay connected and get work done on-the-go with…

“Let’s eat grandma!” “Let’s eat, grandma!” Punctuation makes a difference, doesn’t it? So does context. If you’re a basketball fan with March Madness on your mind, “Drive the lane!” might make you think of something a coach yells to his pla…

Well, New Year’s Day is long past. As I continue to plod along with my New Year’s resolutions through this brutally cold winter, I do so with varying degrees of success. I still start my day with an apple-ginger juice and try to eat my veggies.   Along the way I bolster my dedication with the increm…

For many of us, the process of getting to and from work can create frustration that resonates all day long. Do the following daily obstacles sound familiar to you? 6:15 a.m.: Wake up, feed dog, make coffee, shower, make up, style hair, dress for the office 7:30 a.m.: Drive, sit in traffic, stop by…

For those following trends in the software industry, Continuous Delivery (CD) has been all the rage. What is it? Simply put – continuous delivery is the ability of a SaaS application to push new software into production multiple times per day. Typically, only the cloud software components are update…

Today’s companies must evolve or face extinction. If they stand still, they’ll die. Pretty dramatic, I know, but that’s the reality. Forty percent of Fortune 500 companies will no longer be around in 10 years[1]. Companies in every industry know they need to move faster and innovate quickly to survi…

My biggest take-away from today’s set of announcements? Customers just cannot get enough of Cisco video collaboration products. Our new Cisco TelePresence MX800 Dual, for example, was not a planned product. But after experiencing the vast, single 70-inch screen of the original MX800 (now called MX80…

“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some questions about set-up. Are you calling about that same issue, or can I help you with something else?” Calling customer service is…