Collaboration

The explosive growth of mobile offers the greatest opportunity for contact centers. If the consensus among those at ICMI’s Contact Center Expo and Conference is any sign, mobile is the place to focus. But while there’s consensus about mobile, there isn’t consensus on a standard definition of mobile…

Many of the products that make up the Cisco collaboration core infrastructure are “best-in-class” solutions that deliver significant benefits in their own right. Used together, their benefits become amplified. Together, they create a comprehensive and powerful end-to-end collaboration solution. Desi…

Cisco Live in San Diego is fast approaching. Here in the world of Cisco Collaboration, we’re getting ready to share all our latest and greatest products and content with you. Meanwhile, we’re making sure we have our official boothwear, slideware, and convention-center footwear ready to go. I challen…

We’re accelerating the speed at which we generate, test, and bring ideas to market. New digital work styles with social platforms, mobility, cloud, and video conferencing allow us to move faster. To stay competitive and agile, companies are knocking down boardroom walls — physically and virtua…

Imagine if you will, a company hosting its first-ever global sales meeting – online. Virtually connecting 140 salespeople in 12 countries and as many time zones. It could have been a nightmare, but the meeting went off without a hitch. How? Well, let’s start with Cisco Unified Communications Manager…

So, you’ve decided to introduce a collaboration solution to your organization. You’ve thought about the benefits you want it deliver: flexibility, expandability, and interoperability. And you want the user experience to be easy enough for everyone to use — not just the engineers or executives.…

I thought I’d spend a few moments to share a little about what we’re working on in the Cloud Collaboration Technology Group at Cisco. Simplifying collaboration has been top of mind. But it’s been evident that we needed to think about it differently this time. There is a new type of worker that has e…

I recently read an article Why Getting It Wrong Is the Future of Design. It speaks to how innovative design changes often come from doing things that would be considered completely wrong. The article focuses on art, graphics, architecture, theater, movies, tableware, and even video games. Then I rea…

Tonight I’m heading out for a huge slice of nostalgia. I’m going to see 1980s pop group Simple Minds. No doubt there’ll be much reminiscing and swaying of hands to classics like “Don’t You (Forget About Me).” This year Cisco has been celebrating its 30th birthday. Another recent addition to t…