Inside Cisco IT

Stepping into the Milan conference center (MiCo) it became clear not much could prepare you for the magnitude of the event that is Cisco Live. It’s a Sunday afternoon, but the venue is alive and buzzing with staff making final preparations for the week ahead.//…

Cisco IT is excited to be hosting its third Data Center Day in Allen, Texas this year on April 14th. Last September, Data Center Day was attended by 144 customers from 75 companies. With registration now open this event is expected to fill up fast! …

Change happens either with us, by us or to us. Especially during the 3 Day IT Management Track at Cisco Live in Milan. We heard many things about leadership, disruption, change and innovation, and why it is the most important for leaders to listen, while sending the right signals to the audience. As…

I’d like to give you an inside look at our Allen Data Center and go over how Cisco IT is adopting new technologies and capabilities while at the same time running the business. I’ll answer your top of mind questions and cover topics such as:…

The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer c…

CiscoLive! Milan 2015 kicks off on the 26th January and five Cisco IT graduates have been given the opportunity to attend the event as members of the IT Management (ITM) Program. On-site responsibilities will revolve around showcasing the impact & outcomes of Cisco IT to event attendees. We will…

This is part 2 in a 2-part series about our API-based architecture. Part 1 explains how we provide content as a service to sellers. Federated identity is central to cloud computing. You can’t have a useful hybrid cloud service without it. //…

This is part 1 in a 2-part series about our API-based architecture. In part 2 I’ll talk about the advantages of identity as a service and data as a service. Before the cloud, applications had a web interface that connected to a back-end database. Each application authorized its own users. Today, tha…

As the holidays near, our annual shutdown period is commencing and it’s a time for us to power down facilities to reduce our carbon footprint. It’s also a great time to reflect on what we’ve accomplished throughout the year. //…