Derek Dykens

As Bonnie Raitt would say, let’s give them something to talk about! And, that is exactly what our retail team intends to do this week at Cisco Live! 2018 (CLUS) in Orlando. While planning for this week’s events, we intentionally placed innovation at the heart of our design process to encourage the t…

In 2016, new records were set for online sales across Thanksgiving, Black Friday and Cyber Monday in the United States. In addition, the National Retail Federation reported that total consumers increased with 154.4 million people shopping over Thanksgiving weekend last year. Are you interested in he…

Long wait times. Out of stock challenges. Pricing inaccuracies. Dissatisfied customers. Operating in the physical world of retail can be tough. And more often than not, the retail associate takes the heat for painful situations like these given that they are on the front lines. Day after day the ass…

This post was co-authored by Gonzalo Albaladejo. Cisco is a BIG workplace. With about 70,000 employees worldwide – we are the most connected company and, yet, at the same time we often don’t know who the other employee is sitting directly next to us in the office. We’re all busy, and often work in s…