voice of customer
What Customers Want: Three Ways to Measure the Voice of the Customer
Recently I ordered a pair of shoes online – they didn’t fit so I returned them with the prepaid label and in record time I received another pair. Even though frictionless buying experiences like that are becoming increasingly common, they still amaze and impress me. At the same time, most of us stil…
Manufacturing New Business with the Internet of Everything
In a recent article for Manufacturing Digital, “Cisco highlights Internet of Everything potential in 2014,” the manufacturing industry has been touted as a one of the top sectors benefitting from the Internet of Everything (IoE) and Internet of Things (IoT) trends. Along these lines, I recently disc…
São Paulo International Airport (GRU) Gets Ready for Some Fútebol with Wireless Network Upgrades
This is a customer perspective guest blog contributed by Zack Sterngold, Boingo Wireless Vice President, Americas. The largest airport in South America, Brazil’s São Paulo-Guarulhos International Airport (GRU), is primed to become one of the world’s most popular destinations. Already an internationa…