video conferencing

My wife and I recently ordered some clothes online for our children. My youngest son was particularly excited about a Marvel Avengers t-shirt he’d picked out. Imagine his disappointment when the order failed to arrive! After several days and several email exchanges with the online retailer’s custome…

Most of us use video in personal and enterprise interactions, but how is video doing in contact centers? We are seeing growth in video as a channel within customer care world, both based on recent reports and deployments by Cisco customers. I think that’s good news. Dimension Data’s 2016 global cont…

Is video conferencing coming to your workplace? According to a recent survey from Nemertes Research, 32% of organizations plan to deploy video-conferencing in small meeting rooms. Much of this investment is driven by two key trends: Increased use of shared workspaces is driving a need for private a…

About 18 months ago, members of my engineering team conducted customer site visits and came back with a most interesting challenge. They met a Spanish teacher who needed to teach a physical/virtual class over video, but current technology constrained her ability to move about the classroom. Any teac…

Whether it’s spring, summer, or fall, it’s always a good time to look for fresh ideas. Stocking up on inventory and designing visually compelling displays are important. Even more important is the technology you incorporate to engage with your employees and customers. “The key to retail success is u…

Yes, Cisco Spark has arrived! That cool mobile business messaging app we launched a year ago has grown up. It’s now a full-blown business communications service from the Cisco cloud. We are really excited about bringing this to market and are encouraged by some of the early reactions, including an a…

This October will mark the 10th anniversary of the immersive telepresence segment – one that we pioneered with the Cisco TelePresence System 3000 Series. And as if by kismet, on the eve of this tenth year, demand for immersive systems soared as never before. Just last month, we shipped the 1,000th I…

Aurora is the second largest city in Illinois, and its municipal government employees are spread across 52 different buildings. This means that the ability to collaborate with these dispersed locations is extremely important – our goal is to ensure that city employees can provide the highest level o…

We are at an inflection point in video adoption. In the enterprise alone, less than 10 percent of the conference rooms in the world are connected via video and only 1 percent of users have video systems on their desktop today. The market is poised for dramatic growth, with IP video expected to repre…